返金ポリシー
Shipping & Returns Policy
Shipping
Orders are processed within 2–5 business days. Shipping times vary by destination. Some items may ship separately if fulfilled by different partners.
International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.
Return Policy
At Torque Innovations LLC, we take pride in crafting quality 3D printed products with care. Due to the custom and made-to-order nature of most of our items, all sales are final.
However, we’re human—and so are printers! If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’re happy to offer:
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A replacement for the damaged item, or
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A full refund, depending on the situation.
We do not accept returns or exchanges for:
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Buyer’s remorse
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Minor cosmetic variations inherent to the 3D printing process
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Incorrect addresses provided at checkout
Shipping Issues
We are not responsible for delays or losses caused by postal services, but we’ll always do our best to help resolve the issue.
Thanks for supporting a small business and understanding the love (and time) that goes into every print!
Refunds
Once we receive and inspect your return, we’ll notify you of approval. Refunds are issued to your original payment method within 10 business days.
EU Customers
If you're in the EU, you have a 14-day right to cancel your order for any reason. Items must be unused and in original packaging.